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Bex broadcaster says sent successfully , but recipient did not receive mail

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Hi Gurus

 

I am facing issue with my bex broadcaster.

 

I see all green in RSRD_LOG

 

In SOST all mails are sowing sent & transmitted with message 73. But the recipient has not received the mail. can you suggest where is the problem.

 

message 73

 

Message sent to XXXXXX@XXXXX.com (Id hidden just not to disclose client)

Message no. XS073

Diagnosis

The message was successfully sent to xxxxxx@xxxxxxx.com.  However, no information exists about the delivery to xxxxxx@xxxxx.com. There are two reasons for this:

    1. No confirmation of receipt was requested in the SAP system for the message.
    2. The connected communication system does not support confirmations of receipt.

System Response

Processing was completed normally.

Procedure

No action is necessary.  The next time you want to receive a confirmation of receipt, specify this in SAPoffice or the application. This confirmation of receipt is then delivered if it is also supported by the corresponding communication system.

This status message was automatically generated by the SAP system.


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